Contact us

You can reach our customer team by email if you prefer to speak to a real person (



Which countries do you deliver to?
We ship worldwide. Beautiful eyelashes should be everywhere.
Which shipper is used for shipping?
We ship to all countries with DHL. Please note that DHL may cooperate with the local postal companies.
Return and complaint
Unfortunately, we do not offer free returns at this time. In case your product is damaged, please contact our customer service.

Order & Payment

How can I pay?
We offer all common, secure payment methods. Paypal, credit card, instant bank transfer or Klarna purchase on account.
How can I redeem my discount code?
During checkout you can redeem your code before completing the purchase.
How do I know if my order has been shipped?
You will receive a shipping confirmation after shipment.
I would like to cancel my order. Is that possible?
Yes, as long as you have not received a shipping confirmation. Write an email to immediately.


How does the application work?
You can apply the Sins 'n Lashes lash serum to the lash line once or twice a day. We recommend using the serum 2 times a day for the first month for maximum results!
Make sure your skin is clean before applying. If you forget one day, just continue the next day.
How long does a tube of Sins 'n Lashes eyelash serum last?
One tube of our eyelash serum lasts approximately 3 months (depending on how often you use the serum)
How exactly does it work?
Our lash-stimulating peptide complex supports the lashes' natural renewal cycle, making your lashes thicker, stronger and healthier. The mineral-rich formula helps replenish lashes with essential proteins and vitamins for shine and luminosity.

Unique moisturizing ingredients provide excellent hydration to the lashes by locking in moisture and improving flexibility and elasticity
Does it have any side effects?
Our products contain no parabens and are also gluten-free and vegan. However, you should avoid getting the formula in your eyes. In case of eye contact, rinse your eyes thoroughly with water!

Also, you should only use Sins 'n Lashes Eyelash Serum under the supervision of your doctor if you are undergoing treatment for an eye condition. Keep out of reach of children. We recommend that you wash your hands and face with mild soap and water before use.
Is this product free from animal testing and vegan?
Yes, all Sins 'n Lashes products are free of animal testing and 100% vegan, as we have never tested our products on animals and never will. We also do not work with manufacturers who test on animals. You can rest easy knowing that Sins 'n Lashes is 100% free from animal testing and 100% vegan! 

Our serums are also free of fragrances, PEGs, mineral oils and silicone oils. These have of course been dermatologically tested.


How does the application work?
1.Clean the eyelashes with the cleanser (4) to remove oil, dust, make-up.

2.Select the desired lash pad and apply the lash glue on the back. Let the glue dry for 60 seconds. Then glue the pad to your upper eyelid and press firmly for 60 seconds.

3.Apply the eyelash glue to the top of the lash pads and let it dry again for a few seconds. Then fix the lashes upwards.

4.Apply the perm lotion (1) to the lashes and cover them with a narrow strip of cling film for 12 minutes (the cling film additionally fixes the lashes and improves the effect).

5.Apply the fixative (2) to your lashes and cover them with cling film for another 12 minutes.

6.Remove the cling film and the lash pads with the cleanser (4) and then carefully remove the remains of the lifting procedure.

7.Finally, apply the care (3) with a cotton pad to revitalize your lashes.

How long does the result last?
Up to 10 weeks.
How often is the Sins 'n Lashes eyelash lift repeatable?
Sins 'n Lashes eyelash lift is gentle and can be repeated at any time. Ideally, as soon as the effect wears off, so about 8 weeks later.
Can I apply mascara & shower afterwards?
Yes, of course, but we recommend that your eyelashes do not get wet for 24 hours after the treatment and leave them untouched.
Who is Sins 'n Lashes eyelash lift not suitable for?
Sins 'n Lashes eyelash lift is not for you if you have chronic dry eyes, conjunctivitis, an active eye infection of any kind, trichotillomania, have recently had chemotherapy (please wait at least one year after your last treatment)
The eyelashes have not lifted properly. What to do?
Most people rush through the process, which is why their eyelashes do not lift properly. The two solutions that should be given extra attention and time are the fixation and perm lotion. If either of these solutions is removed too soon, the lashes will not properly absorb the ingredients.